Reference

Privacy Policy for Your Account Data

This page explains how we collect, use, store, and share data tied to your account, device, and payment records.

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REQUEST CHANNELS

Where to Send Privacy Requests

When you want a privacy change, we keep the path simple and tied to your registered contact. Send the request from the email on your account, or use live chat and the form inside your profile menu. We ask for a quick identity match before any edit, so your data does not go to the wrong person. Our team replies in English from 09:00-23:00 WIB, and we keep the message thread for the same request.

Team online

Live Chat

Use live chat from 09:00-23:00 WIB for correction, access, or deletion requests. We first match your chat with the email on file, then tell you which parts we can process under local law.

Email

Send a privacy message to the address shown in your account area. Include your registered name, the change you want, and the device you used last, so we can locate the right record faster.

Profile Form

Open the form in your profile menu when you want a copy of stored data or a correction. The form keeps the request in one place and helps us verify the account before we act.

HANDLING RULES

How We Handle Your Data

We handle privacy by keeping data collection tied to account use, login checks, and payment references only.

Data Collection

We collect the details you enter, the browser and device signals needed for sign-in, and the payment references tied to DANA, OVO, GoPay, and QRIS. We do not ask for fields that have no account purpose.

Cookies

Cookies store your session state, language choice, and a few preference flags on Chrome, Safari, or another mobile browser. If you clear them, the next sign-in may ask you to confirm the account again.

Account Security

We add extra verification when the device, IP address, or request pattern changes. That step helps us stop unwanted access before any private data or change request is accepted.

Retention

We keep records only as long as needed for support, payment reconciliation, dispute handling, and legal duties. After that window ends, we delete or mask the parts that no longer serve a current account purpose.

Change Requests

To change or erase stored details, send the request from your registered email or open the profile form. We verify the match first, then process only what local law allows us to change.

Contact Point

If you need a privacy answer, reach us by live chat or email and include your account ID, device type, and request date. That helps us route the case without asking for more than necessary.

Common Privacy Questions for Your Account

If you are checking how your data is handled, this section gives the direct path. We explain what we collect, how cookies work on your browser, where payment references are used, and how to ask for a copy or correction from the registered email. When a request depends on local law, we say that before we process it, and we only act where local law permits.

We collect the details you enter, the browser and device signals needed for access checks, and the payment reference tied to DANA, OVO, GoPay, or QRIS. We only keep what the account and support flow actually use.

Yes. Send the request from your registered email or use the form in your account area, and we will confirm the identity match before sharing the file. If local law limits access, we will explain the reason.

Cookies store session state, language choice, and simple preference flags on your browser. If you clear them in Chrome, Safari, or another mobile browser, the saved sign-in state disappears and you may need to log in again.

We use payment references only to confirm and reconcile DANA, OVO, GoPay, and QRIS activity. We do not publish those details in chat or on the page, and we only share them when a legal request requires it.

We keep records for the period needed for support, payment reconciliation, fraud checks, and legal duties. After that period, we delete or mask the parts that no longer serve an active account purpose.

Use live chat, email, or the account form, then tell us exactly what you want changed. We verify the request against the registered account before we edit anything.

Yes. If the policy changes, we update the page and apply the new text from the stated effective date. The change only applies where local law allows it.

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